Overview
UNFORTUNATELY, AS PER STORE POLICY, CANCELLATION AND REFUNDS ARE NOT POSSIBLE AGAINST ANY ORDERS.
RETURN AND EXCHANGE PROCEDURE
INITIATING AN EXCHANGE:
CONTACT OUR CUSTOMER SERVICE TEAM WITH YOUR ORDER ID, SIZE PURCHASED AND SIZE EXCHANGE REQUESTED AT febellaapparelsllp@gmail.com WITHIN 7 DAYS OF RECEIVING THE ITEM. WE WILL WRITE BACK TO YOU WITHIN 24 HOURS.
QUALITY CHECK:
ALL EXCHANGES WILL UNDERGO A QUALITY CHECK BY OUR TEAM. WE RESERVE THE RIGHT TO DECLINE AN EXCHANGE IF:
THE PRODUCT/S ARE RETURNED AFTER USE.
THE PRODUCTS ARE DAMAGED.
SHIPPING THE EXCHANGE:
IF THE EXCHANGE IS CONFIRMED, THE CUSTOMER IS RESPONSIBLE FOR SHIPPING THE PRODUCT BACK TO US. PLEASE PROVIDE THE TRACKING ID TO febellaapparelsllp@gmail.com IN THE SAME EMAIL THREAD.
PROCESSING TIME:
ONCE WE RECEIVE THE RETURNED ITEM, WE WILL PROCESS THE EXCHANGE WITHIN 5-7 BUSINESS DAYS.
DEFECTIVE PRODUCTS:
IF YOU RECEIVE A DEFECTIVE PRODUCT, SHARE ORDER DETAILS AND IMAGES AT febellaapparelsllp@gmail.com, AND WE WILL RESPOND WITHIN 24 HOURS.
Need help?
Contact us at febellaapparelsllp@gmail.com for questions related to refunds and returns.